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Lookup NU author(s): Professor Klaus Schoefer
This is the authors' accepted manuscript of an article that has been published in its final definitive form by Sage Publications, Inc., 2022.
For re-use rights please refer to the publisher's terms and conditions.
Business schools are increasingly concerned about retaining and recruiting new students. We examine interactions among marketing students to consider their consequences on student satisfaction. This paper’s objective is to determine the drivers of satisfactory and dissatisfactory student-to-student interactions by employing a critical incident technique. In doing so, this study identifies three groups (group assignments, peer relations, and outcomes) and eleven categories of satisfiers and dissatisfiers. The study’s findings advance the understanding of the impact of students-to-student interactions on student satisfaction and illustrate the importance of the management of these interactions in the context of marketing education.
Author(s): Gnusowski M, Schoefer K
Publication type: Article
Publication status: Published
Journal: Journal of Marketing Education
Year: 2022
Volume: 44
Issue: 1
Pages: 25-40
Print publication date: 01/04/2022
Online publication date: 28/06/2021
Acceptance date: 05/06/2021
Date deposited: 05/06/2021
ISSN (print): 0273-4753
ISSN (electronic): 1552-6550
Publisher: Sage Publications, Inc.
URL: https://doi.org/10.1177%2F02734753211027617
DOI: 10.1177%2F02734753211027617
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