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The Development of a Typology for the Management of Healthcare Improvement Events

Lookup NU author(s): Professor Christian Hicks, Dr Adrian SmallORCiD, Professor Tom McGovern


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The provision of healthcare is complex. In manufacturing there are many well established typologies that can be used to select appropriate technologies and systems. Interest has grown in the design and delivery of services, typologies, and other approaches from manufacturing. There has been an increased focus on continuous improvement in healthcare with Lean being adopted to improve quality, patient safety, stakeholder satisfaction and efficiency. This paper develops a typology to help manage ‘standardised’ Rapid Process Improvement Workshops deployed as part of a Lean programme. In order to manage (future) workshops effectively, the typology will allow healthcare professionals to identify what workshops have been undertaken. Managing improvement activities is necessary for determining the success of particular events and whether the desired benefits have been achieved.

Publication metadata

Author(s): Hicks C, Small A, McGovern T

Publication type: Conference Proceedings (inc. Abstract)

Publication status: Published

Conference Name: 29th ANZAM Conference

Year of Conference: 2015

Online publication date: 02/12/2015

Acceptance date: 01/01/1900

Publisher: Australian & New Zealand Academy of Management