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Cultural Variation in Behavioral Responses to Dissatisfactory Services Experiences

Lookup NU author(s): Professor Klaus Schoefer, Dr Anders Wappling, Dr Nima Heirati


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Publication metadata

Author(s): Schoefer K, Wappling A, Heirati N

Publication type: Conference Proceedings (inc. Abstract)

Publication status: Published

Conference Name: 11th Royal Bank International Conference

Year of Conference: 2016

Print publication date: 26/06/2016

Acceptance date: 24/06/2016