Publications by Dr Nima Heirati - ePrints

Browsing publications by Dr Nima Heirati.

Newcastle Authors	Title	Year
Dr Yulia Dzenkovska Professor Klaus Schoefer Dr Nima Heirati Professor Fred Lemke	Value cues derived from mobile apps' interface design: An investigation of the contingent effects of psychological factors	2021
Professor Markus Blut Dr Nima Heirati Professor Klaus Schoefer	The Dark Side of Customer Participation: When Customer Participation in Service Co-Development Leads to Role Stress	2020
Professor Klaus Schoefer Dr Nima Heirati Professor Markus Blut	The Moderating Effect of Cultural Value Orientations on Behavioral Responses to Dissatisfactory Service Experiences	2019
Dr Yulia Dzenkovska Dr Nima Heirati Professor Klaus Schoefer	Customer Experience Quality – Boundaries, Measurement and Management	2017
Dr Yulia Dzenkovska Professor Fred Lemke Dr Nima Heirati Professor Klaus Schoefer	Customer Experience Quality: Quo Vadis?	2017
Professor Klaus Schoefer Dr Anders Wappling Dr Nima Heirati	Cultural Variation in Behavioral Responses to Dissatisfactory Services Experiences	2016
Dr Yulia Dzenkovska Dr Nima Heirati Professor Fred Lemke Professor Klaus Schoefer	Customer Experience Quality: Preliminary Inquiry Using Repertory Grid Technique	2016
Dr Nima Heirati Professor Klaus Schoefer	Do professional service firms benefit from customer and supplier collaborations in competitive, turbulent environments?	2016
Dr Yulia Dzenkovska Dr Nima Heirati Professor Klaus Schoefer Professor Fred Lemke	Shaping Customer Experience through the Service, Communication, and Usage Encounters	2016
Dr Nima Heirati	Supporting new product commercialization through managerial social ties and market knowledge development in an emerging economy	2016
Dr Nima Heirati	Investigating the effects of service supply chain collaboration in professional services	2015
Dr Nima Heirati	Managing distal searches diminishing returns to service solution provision competence	2015
Dr Nima Heirati	Mastering the complementarity between marketing mix and customer-focused capabilities to enhance new product performance	2015
Dr Nima Heirati	Achieving new product success via the synchronization of exploration and exploitation across multiple levels and functional areas	2014
Dr Nima Heirati	Do market knowledge development and external network ties matter for new product market success via exploratory and exploitative marketing capabilities?	2014
Dr Nima Heirati	Do the interactive effects of innovation in service experience, high levels of knowledge and engagement of customers lead to profitability in professional service firms?	2014
Dr Nima Heirati Professor Klaus Schoefer	When do customer participation and supplier collaboration help B2B service firms offer superior performance value and relational value	2014
Dr Nima Heirati	Managing the balance and combination between exploratory and exploitative innovation capabilities in achieving new product success	2013
Dr Nima Heirati	New product success via exploration and exploitation across multiple levels and functional areas	2013
Dr Nima Heirati	The contingent value of marketing and social networking capabilities in firm performance	2013
Dr Nima Heirati	Examining market entry mode strategies via resource-based and institutional influences: Empirical evidence from a region-within-country economy context	2012
Dr Nima Heirati	Antecedents of global brands failures	2008
Dr Nima Heirati	Design and establish customer relationship management	2008
Dr Nima Heirati	Marketing based on internal customer loyalty	2008