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Lookup NU author(s): Professor Markus Blut, Professor Klaus Schoefer
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License (CC BY-NC 4.0).
Author(s): Blut M, Wang C, Schoefer K
Publication type: Article
Publication status: Published
Journal: Journal of Service Research
Year: 2016
Volume: 19
Issue: 4
Pages: 396-416
Print publication date: 01/11/2016
Online publication date: 01/08/2016
Acceptance date: 11/07/2016
Date deposited: 28/10/2016
ISSN (print): 1094-6705
ISSN (electronic): 1552-7379
Publisher: Sage
URL: http://dx.doi.org/10.1177/1094670516662352
DOI: 10.1177/1094670516662352
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