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Adopting rapid process improvement workshops in healthcare – what purposes do they serve?

Lookup NU author(s): Dr Adrian SmallORCiD, Professor Tom McGovern, Professor Christian Hicks


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This paper undertakes a secondary data analyses of 47 Rapid Process Improvement Workshops from five National Health Service Trusts (NHS). The Trusts were part of a much larger evaluation of a transformational change in the National Health Service North East (NHS NE). Rapid Process Improvement Workshops share similar characteristics to MasterClasses used to enact process improvement. The limitation of MasterClasses relate to sustainability. This work demonstrates mixed improvement outcomes from across the Trusts. It is not the method that produces change or continuous improvement long-term. Sustainability is embedded in policy, processes, and routines such as taking repeat measures of improvements.

Publication metadata

Author(s): Small A, McGovern T, Hicks C

Publication type: Conference Proceedings (inc. Abstract)

Publication status: Published

Conference Name: 25th International European Operations Management (EurOMA) Conference

Year of Conference: 2018

Online publication date: 24/06/2018

Acceptance date: 02/04/2018

Publisher: European Operations Management Association