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The Moderating Effect of Cultural Value Orientations on Behavioral Responses to Dissatisfactory Service Experiences

Lookup NU author(s): Professor Klaus Schoefer, Dr Nima Heirati, Professor Markus Blut



This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (CC BY-NC-ND).

Publication metadata

Author(s): Schoefer K, Waeppling A, Heirati N, Blut M

Publication type: Article

Publication status: Published

Journal: Journal of Retailing and Consumer Services

Year: 2019

Volume: 48

Pages: 247-256

Print publication date: 01/05/2019

Online publication date: 28/02/2019

Acceptance date: 13/02/2019

Date deposited: 15/02/2019

ISSN (print): 0969-6989

Publisher: Elsevier


DOI: 10.1016/j.jretconser.2019.02.009


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