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Towards a Conceptual Framework for Understanding Customer Evaluations of Service Failure in Delivery Networks

Lookup NU author(s): Chutinida Phalusuk, Professor Markus Blut, Professor Klaus Schoefer, Dr Mitchell Ness


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Publication metadata

Author(s): Phalusuk C, Blut M, Schoefer K, Ness M

Publication type: Conference Proceedings (inc. Abstract)

Publication status: Published

Conference Name: SERVSIG International Research Conference

Year of Conference: 2016

Print publication date: 17/06/2016

Acceptance date: 17/06/2016