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Customer Experience Quality – Boundaries, Measurement and Management

Lookup NU author(s): Dr Yulia Dzenkovska, Dr Nima Heirati, Professor Klaus Schoefer

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Publication metadata

Author(s): Dzenkovska J, Lemke F, Heirati N, Schoefer K

Publication type: Conference Proceedings (inc. Abstract)

Publication status: Published

Conference Name: Frontiers in Service Conference

Year of Conference: 2017

Online publication date: 22/06/2017

Acceptance date: 14/01/2017

URL: https://frontiers2017.com/

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