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Browsing publications by Dr Nima Heirati

Newcastle AuthorsTitleYearFull text
Professor Markus Blut
Dr Nima Heirati
Professor Klaus Schoefer
The Dark Side of Customer Participation: When Customer Participation in Service Co-Development Leads to Role Stress2019
Professor Klaus Schoefer
Dr Nima Heirati
Professor Markus Blut
The Moderating Effect of Cultural Value Orientations on Behavioral Responses to Dissatisfactory Service Experiences2019
Dr Yulia Dzenkovska
Dr Nima Heirati
Professor Klaus Schoefer
Customer Experience Quality – Boundaries, Measurement and Management2017
Dr Yulia Dzenkovska
Professor Fred Lemke
Dr Nima Heirati
Professor Klaus Schoefer
Customer Experience Quality: Quo Vadis?2017
Professor Klaus Schoefer
Dr Anders Wappling
Dr Nima Heirati
Cultural Variation in Behavioral Responses to Dissatisfactory Services Experiences2016
Dr Yulia Dzenkovska
Dr Nima Heirati
Professor Fred Lemke
Professor Klaus Schoefer
Customer Experience Quality: Preliminary Inquiry Using Repertory Grid Technique2016
Dr Nima Heirati
Professor Klaus Schoefer
Do professional service firms benefit from customer and supplier collaborations in competitive, turbulent environments?2016
Dr Yulia Dzenkovska
Dr Nima Heirati
Professor Klaus Schoefer
Professor Fred Lemke
Shaping Customer Experience through the Service, Communication, and Usage Encounters2016
Dr Nima Heirati
Supporting new product commercialization through managerial social ties and market knowledge development in an emerging economy2016
Dr Nima Heirati
Investigating the effects of service supply chain collaboration in professional services2015
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